92 Club - Privacy Policy

Information We Collect

Personal Information You Provide

When you register an account or use our services on 92clubwin.com, we collect information you provide directly, including your full name, email address, date of birth, phone number, and payment or withdrawal details necessary to process transactions.

Automatically Collected Information

When you access 92 Club, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, pages visited, session duration, and referring URLs. This data is collected through cookies, log files, and similar tracking technologies.

Identity Verification Data

To comply with applicable regulations and responsible gaming obligations, we may collect government-issued identity documents, proof of address, and other Know Your Customer (KYC) documentation. This information is collected and processed in accordance with applicable Indian law and our regulatory obligations.

Financial Information

We collect transaction records, deposit and withdrawal history, and payment instrument details solely to the extent required to facilitate your account activity and comply with anti-money laundering obligations. We do not store full card numbers on our servers.

How We Use Your Information

Account Management and Service Delivery

We use your personal information to create and maintain your account, authenticate your identity at login, process deposits and withdrawals, and provide customer support. Without this information, we cannot deliver our core services.

Legal and Regulatory Compliance

92 Club processes personal data to meet legal obligations, including age verification, responsible gaming checks, fraud prevention, and anti-money laundering screening. Where required by applicable law or a competent authority, we may disclose your information to regulatory bodies or law enforcement agencies.

Security and Fraud Prevention

We analyse account activity and device data to detect and prevent unauthorised access, fraudulent transactions, and abuse of our platform. Automated systems and human review may both be used for this purpose.

Communications

We may use your contact details to send transactional messages (account confirmations, security alerts, and withdrawal notifications) and, with your consent, promotional communications about 92 Club offers and updates. You may opt out of marketing communications at any time by following the unsubscribe link in any email or by contacting our support team.

Service Improvement

Aggregated and anonymised usage data may be analysed to improve the functionality, performance, and user experience of our platform. This analysis does not identify you personally.

Legal Basis for Processing

We process your personal data on the following grounds: performance of a contract (to provide our services), compliance with a legal obligation, legitimate interests (security and fraud prevention), and your consent (marketing communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.

Your Rights

Access and Portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.

Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that we may be required to retain certain data to satisfy legal or regulatory obligations, in which case we will inform you accordingly.

Restriction and Objection

You have the right to request that we restrict processing of your personal data in certain circumstances, for example while a correction request is pending. You may also object to processing carried out on the basis of our legitimate interests where you believe your rights and freedoms override those interests.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, submit a written request to [email protected]. We will respond within 30 days of receiving your request. We may ask you to verify your identity before acting on the request to protect your data from unauthorised access.

Complaints

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Contact Us

For privacy-related enquiries or to exercise your data rights, please contact our Privacy team at [email protected]. We aim to respond to all requests within 30 business days.